This week we are sharing some of the challenges the team at Bender Insurance Solutions (BIS), is the largest and only employee-owned, family-led commercial insurance brokerage in the Sacramento region, has been facing during Covid-19.
Not unlike most companies, in March when the mandated closures were issued, BIS had to quickly switch to remote working. Luckily, 90 percent of their employees were already set up at home – but the real challenge was finding the balance between communicating for work while respecting each person’s home environment.
“Everyone was working under different circumstances and at different times so we tried to be flexible with each person’s situation,” said President Maggie Bender-Johnson.
Their teams were equipped with the right tools to operate, and the leadership team’s weekly meetings were very effective in relaying information, touching base, and strategizing how to continue operating in their ‘new normal’.
Missing the in-person office interaction, BIS looked for a way to help boost morale and connect with their team….and the Fun Committee was created. (“A godsend,” says Maggie.) They coordinated unique and exciting ways to engage with their coworkers – one of which included a virtual ‘Spirit Week’. Employees were encouraged to dress up in attire to fit the day’s theme – sports, superheroes, even wigs! Something as small and lighthearted as a Spirit Week got many employees involved, interacting, and laughing.
Another way the Bender Insurance Solutions was able to keep their team connected was by continuing the tradition of participating in the Susan G. Komen More Than Pink Walk. Although this year they had to attend virtually, there was more participation than previous years. The team raised significant funds to find a cure, comfort, and support for those living with breast cancer and advocate for access to care for all.
“We are focusing on our team’s feelings and mental space,” said Bender. “Being flexible and understanding of what our employees are going through is very important.”